Field Service Engineer – Location: Springfield, IL
The Field Service Engineer (FSE) provides installation, on-site support, and escalation in critical customer events, primarily throughout NorthStar’s install base. The individual will hold a key technical leadership role focusing on resolution of system failures or issues at customer locations. The FSE will work with headquarters and other field personnel to establish and implement action plans. Once developed, they will remain committed to drive the plan through the appropriate channels until all customer issues are resolved. This individual will provide first and second level expertise to the field service group to resolve difficult technical and/or sophisticated customer issues. Work Schedules are determined by a combination of, but not limited to, NorthStar’s service obligations, customer service needs, and Senior Field Service Engineer’s input. The FSE may be asked to work overtime in addition to their current schedule.
We are seeking candidates with a Bachelor’s degree in Engineering and three to five years of experience in a Medical Device manufacturing environment; or equivalent combination of education and experience. Experience in basic administration of Windows-based computer hardware, software, and networking is required. Experience with radioactivity preferred, but not required.
If you are interested in applying for this position, please forward your resume and salary history to email@example.com with the position title in the subject line.